Terms and Conditions
Welcome to ELETTRA Website, www.elettraoliveoil.com.
www.elettraoliveoil.com is an online shop that offers Greek packaged products and services related to Extra virgin Olive Oil High in Poliphenols ELETTRA for sale. The owner of this Website is the company under the name “Bouzala Georgia”, based at Logga Messinia PO 24010 Greece, Tax Registration Number: 116177153, Tax Office:Kalamata, (hereinafter referred to as “ELETTRA”, “Bouzala Family”, “we”, “us”), which is also the Website administrator.
Access to this Website and to the products and services offered through this website (hereinafter referred to as the “Services”), the use of these as well as the execution of transactions are subject to these terms, conditions and notes (hereinafter referred to as the “Terms and Conditions”). By browsing the Website and using the Services and/or proceeding to transactions of Products, you consent to the current Terms and Conditions in their entirety, as well as to their occasional updates, which govern the relationship between yourself and us. In case of disagreement or reservation on your part regarding part or all of the present terms you can contact our Customer Care Team through the Contact us section or send us a written letter to our address, before browsing or using the Services or realising a transaction. Otherwise the acceptance of all terms by you is unconditional.
You should visit this page regularly to check for any changes made to the Terms and Conditions. Please note that any changes in terms do not refer to orders you have already placed, but are valid for the future. Our company reserves the right to amend, update or upgrade at any time, without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as “the user”) of ELETTRA (as a whole or on an either/or basis):
- part or the whole of ELETTRA content
- part or the whole of the exterior appearance (interface), the structure or composition (configuration) of ELETTRA and its technical specifications, as well as limiting access to the entire website or part of it and/or part of it becoming available by subscription
The company also reserves the right at all times, without justification and without prior notice to ELETTRA user to cancel, suspend or terminate ELETTRA operation. Access to this Website is allowed under the present terms and conditions and we reserve the right to remove or change the Services without prior notice.
This Website also contains links to other Websites, which are not operated by ELETTRA (the “Linked sites”). ELETTRA has no control over the Linked Sites, and does not guarantee the timeliness, accuracy, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may be caused by their use. Your use of the Linked Sites will be subject to the terms and conditions applicable to each website.
If you wish, you can subscribe to our company’s newsletter list. Registration is possible for non-members as well.
2. DESCRIPTION OF TRANSACTIONS & SERVICES
ELETTRA online store displays, promotes and resells products under her brand family portofolio. The term supplier is used as defined in L. 2251/1994 on consumer protection, as well as each producer/packer, importer/distributor, as defined in specific legislative provisions. The company reserves the right to select freely the products that it displays on its Website and to modify, update and/or withdraw these at any time and without prior notice. The same applies to its pricing policy, it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw them at any time and without prior notice and/or subject to any deadline, as long as it informs the users as and where it is provided by the law.
4. Prohibitions when accessing and using the Website
You shall not misuse this Website; you shall not hinder or interfere in any way with the operation of the website or replace or modify its content. You shall not commit or encourage a criminal offence, transmit or distribute viruses, trojans, worms, logic bombs, or post any other malicious or technologically harmful material and you shall not commit any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the website. Furthermore, you shall not use the website in breach of confidence or in any offensive or obscene way.
In addition, you shall not hack into any aspect of the Services, corrupt data, cause annoyance to other users, violate any other person’s proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as “spam”, or attempt to influence the performance or functionality of any facilities of or accessed through this Website. Any breach of this provision shall constitute a criminal offence under Greek legislation. ELETTRA will report any such breach coming to its attention to the relevant law enforcement authorities and will disclose your identity to them under the conditions of the law.
Should there be no activity for 20 minutes, you will be automatically disconnected from the online store’s members’ area.
5. Intellectual Property, Software and Content
The website www.elettraoliveoil.com is the official website of ELETTRA. The intellectual property rights of all the software and content you access on or through this Website remains the property of ELETTRA or its licensors and are protected by international copyright laws and treaties on intellectual property rights. All such rights are reserved by ELETTRA and its licensors.
Under no circumstances should the display and view of the Website’s content be construed as a transfer and/or cession of authorization and/or its right of use to anyone. You may store, print and view the available content solely for personal use. You may not publish, handle, distribute, copy in whole or in part, transfer, alter, store, re-publish, modify or otherwise reproduce, in any format, any part of the content or copies of the content provided to you or featuring on this Website, nor may you use any such content in relation to any business or commercial activity without ELETTRA written permission.
In addition, you may not modify, translate, reverse engineer, rebuild or create derivative works using any software or accompanying documentation offered by ELETTRA or its licensors. Moreover, you are not granted any license or consent to use ELETTRA trademarks in any way, and you consent not to use such trademarks or any trademarks which are similar in colour, without ELETTRA written permission.
Photographic representation of our products
We have made every possible effort to ensure a realistic and accurate photographic representation for the majority of the products sold through our Website. Yet, due to technological limitations, these representations may vary from the actual condition, form and image of the products. This is absolutely natural given the limited technological possibilities, even when using the latest technological developments in the field of photographic representations.
Please note that, although ELETTRA has tried to accurately display the colours of the products, the actual colours you see will depend on your monitor specifications and therefore may not be accurate.
We do not claim or guarantee the accuracy or reliability of any of the information or content regarding any goods or services, software or advertisements contained on, distributed through, received by or linked and accessed through this Website.
Website access license
Users are hereby granted a limited license to access and make personal use of this Website, but not to download or modify it, or any part of it, except with ELETTRA express written permission. This license does not allow for any resale or commercial use of this Website or its content, any collection and use of any product listings, descriptions, or prices, any derivative use of this Website or its content, any downloading or copying of account information to the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools.
It is prohibited to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this Website or any part of it for any commercial purpose, without our express written permission. We have exclusive rights to the domain name of our firm and all brands represented on our site are rightfully subject to lawful protection.
You may not use any logo or other proprietary graphic or trademark of ELETTRA, or open source code or part of the link without our prior written consent.
6. Terms of sale
By placing an order you agree to purchase a product according to the following terms and conditions. We usually dispatch products only to member states of the European Union. For deliveries outside the European Union, you may submit a wish request, by contacting our Customer Care Team via the Contact Us page section. Once you have selected “Other Countries” as your place of residence and your request is verified through a special procedure and deemed feasible, the approval of your order will be confirmed and your product(s) will be shipped. In particular, deliveries outside the European Union will be processed in a special procedure in order to be approved or rejected and our customers will be informed regarding the acceptance or rejection of their request by e-mail within six working days. Please note that the automated message which appears on the screen with the details of your order request received by our company does not constitute acceptance of your order, but it is received subject to the above procedure. In case of acceptance, you will receive an order confirmation email, according to the above, which should include the details for the checkout through payment.
Depending on the legislation of each country outside the European Union, there may be restrictions on the sale of certain products or the sale of certain products may not be allowed at all. You will be notified by email in case of such a problem.
Upon completion of your order request, your total aggregate order will appear, including all the details of your request. If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed price under the terms of the following section.
Upon successful completion of the payment, you will receive an automated e-mail confirming your order, which will also be sent to the email address you have indicated. In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due.
To ensure the highest possible security of your transactions, our Company may (but is not obliged to) carry out a control through the collaborating payment service providers as to the correctness of the payment information you have sent us (in case of credit card payment or payment through a third-party online payment service provider) upon completion of your order and connection with a third-party payment service provider. Our Company may reject your order if there is any problem or even the possibility of any problem arising regarding this information.
After that, your order proceeds to the stage of collection and you will receive an e-mail when the products are ready to be shipped to the indicated shipping address (or in case of multiple deliveries, to the shipping addresses) or picked up from our Distribution Centre (Agios Andreas Messinia, P.O.:24004, Greece).
In case there is a problem regarding the products included in your order, our Company will make every possible effort to contact you either by e-mail, via the email address you have indicated, or calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order.
In case we have not been able to contact you for up to 7 calendar days, then your order will be executed for the part which is available and it will be cancelled for the rest of it. In any case, you will be notified of any modification of your order again by e-mail, via the email address you have indicated. This email will also constitute a confirmation of your order based on which your order will be executed.
Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible.
- In order to implement a transaction at ELETTRA you must be over 18 years of age. Visitors under the age of 18 should not exchange data and any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. In any case, the Company reserves the right to proceed to the controls referred to in article 6 above.
All items are intended for personal use only and not for re-sale, except in the case of professionals (retailers/B2B customers), who must have already completed the “VAT registration” procedure and have been approved as B2B (Business to Business) customers in the special B2B section which will be available on our website very soon.
Users who register on our website as professionals bear the responsibility for the correctness and legality of the information they state on our website as well as for making transactions. By registering on our website as a professional you solemnly declare to our Company that you represent or are entitled to represent the legal person in this transaction and that you bind said person and that you are personally responsible for tax compliance and any police market provisions that may apply to your business, as well as all the rules for storage, conservation and delivery of these products.
When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card or PayPal account, or when the Company’s bank account is credited with the total amount due. In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due.). Please note that we only accept Euro for cash on delivery or cash payments.
During the processing of your order you will receive a number of automated emails informing you on the progress of your order.
These emails concern the following steps:
- Order confirmation: as provided in articles 6 above
- Order processing: When the products of the order have been collected and are ready to be shipped to your address, along with the consignment note.
- Collection by customer: The order has been delivered to the designated address, including the receipt/invoice.
- Incomplete order: You will be notified in case one/some of the products of your order has/have not been collected and the order has remained incomplete.
- Cancelled order: In case your order has been cancelled for the reasons mentioned in the Present Terms
In addition, in case anything is missing or a problem occurs while processing your order, you will receive a corresponding e-mail and/or we will contact you by phone, via the phone numbers you indicated when you registered or when you placed your order on our website.
By sending an order request you consent to receiving the above notices, which are a precondition for the proper progress of your order. You should make sure you can receive these e-mails and store them throughout the duration of our transaction. In case you are not receiving these e-mails, you have to contact our Customer Care Team through the Contact us section. The parties agree and acknowledge that the communication described in article 6. and the pattern of said communication (by e-mail or telephone) also covers the legal conditions of your written briefing, your notification, the confirmation of your order, so far as is required by law. Should you wish to object, or to ask for clarifications regarding the content of an e-mail you have received as mentioned above, or for any other reason, you may contact our Customer Care Team through the Contact us section.
In case you place a telephone order with your initiative upon your call to the Customer Care department you consent to the following:
- Your calls, as we inform you at the beginning of each telephone communication, are being recorded for safety reasons but also for reasons that serve the proper completion of your orders. Please note that when you indicate the number of your credit card, or any other details concerning your financial information, the recording is interrupted with a special application operated by our representative in charge.
- You may pay for your order by credit card or by cash on delivery, only within Greece (or upon picking up the products from our company’s Distribution Center after having paid for your order on the spot. Please note that the option of cash on delivery within the Attiki prefecture, Greece (see full list) as well as pick up from our Distribution Center do not apply to multiple orders.
- Provided that the user has an e-mail address, a number of emails referred to in article 6 above are sent to the e-mail address he/she will indicate to our representative in charge. Otherwise, the user accepts that the order confirmation which will be recorded during the telephone communication is full proof of the total order and its pricing and that it complies with the terms and conditions of your written briefing, notification, order confirmation, so far as is required by law. In case of any problem during the execution of your order, we will contact you at any time by telephone at the telephone numbers you have indicated.
For all other instances, all the present Terms and Conditions apply to telephone orders.
ELETTRA users consent to the company maintaining the general right to change freely its pricing policy, to modify the quoted prices on the website and to change and/or withdraw the offers at any time, with or without prior notice to ELETTRA users, who will be informed on the current price through the relevant posting on the website. The user selects the representative webpage according to their country/place of residence (see countries), which determines the pricelist of our products, in agreement with our commercial policy and the respective shipping costs of that country. Whilst we try to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled. If you cancel your order as per our Terms and Conditions, but have already paid for the products, you will receive a full, interest-free refund.
Professional customers (B2B) based within the European Union (EU) (EXCEPT Greek registered B2B Customers), after VIES validation of their VAT nr, will not be charged with VAT. In the special section of the website addressed exclusively to professional customers, the prices will appear both without VAT and including VAT with smaller letters for their convenience. VAT will be applied normally to delivery charges as per Greek tax legislation.
8. Delivery/shipping of products
Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.
Time, Means, Place of Receipt/Delivery
The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion.
- Pick up of your order from our Distribution Centre at Agios Andreas, Messinia, P.O. 24004, Greece during working days and hours i.e. Monday – Friday 09:00 – 21:00, excluding holidays.
- In case you wish your order to be dispatched to an indicated delivery address, the delivery will be carried out by a partner transportation company.
If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods as expressly mentioned in article 6.9 above. The distributor will attempt to deliver the goods up to 3 times, otherwise the goods will remain in the distributor’s premises under your own responsibility and expense and under the carrier’s general terms of storage. In case you have asked to pay with cash on delivery and you have not communicated with our Customer Care Team through the Contact us section for the receipt of the goods within 3 days from the failed delivery attempt to you, your order will be automatically cancelled.
Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.
Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from ELETTRA, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.
The shipping cost for international destinations (excluding the European Union) is subject to the distinctive volumetric and weight features of each product and to the specific destination. As we process your order, you will receive prior notice of these details, and you will be made fully and properly aware of the cost incurred in the delivery of your order.
If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), for example due to, including but not limited to, production shortages, our Customer Care Team will contact the customer to deal with the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the consumer. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.
In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e.
- via credit card,
- through a third party online payment service provider, like PayPal for example,
- through cash on delivery only for the Greece,
- through payment in cash, which applies for the collection of the order from our Distribution Center. Please note that it is not possible to combine different payment methods for one order.
More specifically, we accept payments by VISA, VISA Debit, MasterCard, Maestro, PayPal . We also accept cash on delivery payments but ONLY within Greece. We also accept account deposits. Please note that we do not accept cheques as payment for your purchases.
Provided that you have selected credit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions which provides all the guarantees of security in electronic transactions. More specifically, your transactions in our electronic shop are protected by maximum online security systems (SSL-128 bit and digital certification from VeriSign Inc.) since they are governed as solemnly declared by our partner banking institution by the PCI/PSS protocol which guarantees a secure transaction environment for many large enterprises worldwide. The collection and processing of the payment information you send us is done exclusively by the partner banking institutions, which are solely responsible for their processing for the completion of the payment.
In case you choose to pay by credit card, you are advised to be present during the receipt of your order having you credit card or identity on you. If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company. Also, at the time of delivery, the authorized holder of the credit card is advised to be present with his/her credit card and identity. In any case, if a person who states that he/she represents you and acts on your behalf upon your verbal authorization appears at the delivery address you have indicated to the distributor, then the distributor reasonably accepts that that person acts in that capacity.
Please note that payment upon receipt of your order at your site – CASH ON DELIVERY – only applies within Greece. Cash on delivery cannot be used for multiple deliveries.
According to the current tax provisions, receipts of over €500 issued to individuals (Retail Receipt) and to professionals/enterprises (Sales Invoice) should be paid off ONLY in the following ways:
- Charge to credit or debit card
- Payment via PayPal
- Account Deposit
We aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt. However, if you receive a wrong or faulty product, please contact our Customer Care Team immediately through the Contact us section for further details.
All users who execute transactions through our online shop as consumers, are able to rescind any transaction within 14 days from the reception of their order by sending the rescission form (within the above deadline), or by sending a rescission statement along with the product, provided that both the product and the statement will be received by the Company within 14 days from the receipt of the product.
11. Disclaimer of liability
The content of this Website (regarding the listed products and offered services) is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, ELETTRA and content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity law, and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or in connection to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. In addition, ELETTRA cannot be held liable for any delay in the refund of part or the total of the amount you are entitled to due to the partner payment service providers if the relevant order has been issued by ELETTRA in due time.
Our company cannot be held liable for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to the use of this Website or the download of any material posted on this or any other website linked to it.
The company and its partners make every possible effort, in the context of the technical control they carry out at regular intervals, to ensure that there is seamless and uninterrupted access to ELETTRA services, content and transactions while maintaining the company’s high safety level. However, the company cannot be held liable if for any reason, including negligence, the operation of ELETTRA is interrupted or hindered and/or it is not possible to access it and/or if, despite the applied security measures, “viruses” or other malicious software are identified and transmitted to the terminals of users/visitors or if unauthorized third parties intervene in any way in the content and operation of the website hindering its use, causing problems to its proper functioning or stealing data related to users’ personal information. Furthermore, we cannot be held liable in case of interruption to the access to our website for reasons beyond our sphere of influence, as well as due to technical or other network failure, force majeure or unexpected events.
12. Linking to this Website
You may link to our home page, provided you do so in a fair and legal way, without damaging our reputation or taking advantage of it, but you must not establish a link in a way implying any form of association, approval or endorsement on our part where none exists. You must not establish a link from any Website that you do not own. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without prior notice.
ELETTRA’S shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Services and/or any page of this Website.
By visiting the Website or sending us e-mails, you are communicating with us electronically. Our forms of communication with you are by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you with electronically meet any legal requirement that such communications be in writing.
We use a complaints handling procedure with a view to try to resolve any disputes that may arise. Should you have any complaints or comments, please contact immediately our Customer Care Team through the Contact us section.
16. Social media
The Website provides you with the option to interact with social media networks, i.e. Facebook “Like” buttons, Twitter, Google+, Pinterest and other. These features may enable access and/or signing in to your social media accounts. We do not control those social media services and your profiles on those services, and we cannot change your privacy settings on those services or establish rules about how your personal information on those services will be treated. Only you and the social media service providers may control those issues, not ELETTRA. We recommend you read all policies and information on the respective social media services to learn more about their privacy policies before using any such features made available to you on our Website. We are not responsible for any acts or omissions by any social media service provider or your use of features included in their platform.
17. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, to submit to the exclusive jurisdiction of the courts of the city of Athens in Greece, Europe.