Shipping & Processing
1. Delivery/ shipping of products
Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.
2. Time, Means, Place of Receipt/ Delivery
The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion.
Pick up of your order from our Distribution Centre at Agios Andreas,Messinias, P.O.24004, Greece during working days and hours i.e. Monday-Friday 09:00 – 21:00, excluding holidays.
- In case you wish your order to be dispatched to an indicated delivery address (there is a multiple delivery option as well) , the delivery will be carried out by a partner transportation company.
- Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 AK.
- The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. ELETTRA is not liable for any such pricing change.
- Gifts orders: You can also order one or more gifts and send them to any recipient you wish within the European Union, simply by filling out the recipient’s address and information in a special form on our website, so that the product can be delivered directly to him/her. You have the option of multiple deliveries to different destinations and to multiple recipients without restrictions.
- When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery, otherwise the product will be shipped to the billing address under the responsibility and expense of the buyer. Please note that in case of multiple shipments, it is not possible to pay with cash upon delivery.
Please note that in case of collection from our Distribution Centre, or in case of account deposit as well as in the case of cash on delivery, our company retains ownership of the purchased goods until full and complete payment of the purchase price.
General Specification for all deliveries: Please note that deliveries are carried out only during working days (Monday-Friday excluding holidays) between (9.00 – 21.00 local time-except in the case of collection from our distribution center) and with estimated delivery time within 10 working days.
For deliveries outside the European Union, you may submit a wish request, by contacting our Customer Care team via the Contact Us page section. Once you have selected “Other Countries” as your place of residence and your request is verified through a special procedure and deemed feasible, the approval of your order will be confirmed and your product(s) will be shipped. In case you reside in a country outside the European Union and desire delivery within a European Union country, please select delivery within the European Union and “Other Countries” as a place of residence and your order will be processed as a matter of course.